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Special Order Policy

What is a special order?

Any product labeled “Special Order” on our website is a special order. We do no routinely carry stock on these products and will place an order for it on your behalf.

How do I cancel my order?

Because of the nature of these orders you will need to contact our customer service team at sales@prophotosupply.com to request a cancellation.

What happens when I cancel my order?

Once we’ve received your cancellation request we will refund your original payment method, minus a 5% cancellation fee. If you have paid using a credit or debit card this refund may take 7 to 10 days to appear on your statement. It may take longer and your financial institution can help you inquire further.

Questions?

If you have any additional questions please contact us at sales@prophotosupply.com