Pro Photo Supply ships within the United States. Our preferred carriers are UPS and USPS. Shipments to Hawaii and Alaska are handled exclusively by USPS.
Should you wish to return product by common carrier (UPS, Fedex, USPS et al.), you are responsible for shipping the items to us including paying for such shipments. You may return product to our store as well. Returns must be accompanied with a packing slip, order confirmation email, sales order or invoice. Serial numbers on all returns must match the original sale.
Unopened Box Returns
Returns may be accepted up to 14 days from date of purchase.
To qualify for full refund all items must have unbroken seals and be salable as new with no alterations to boxes, packaging, manuals, warranty cards, or accessories. Lenses must be in original, unopened plastic with no signs of wear on the mount.
Non Returnable Items Include: Film, Bulbs, underwater equipment that has been submerged (excepting manufacturing defects)
Opened Box Returns
Returns may be accepted up to 30 days from date of purchase.e and are subject to the following conditions:
- Non Returnable Opened Items include any ink or paper.
- Allow 3-5 Business Days for the processing of your return or exchange following our receipt of the shipped return
- A minimum of a 15% restocking fee will be applied for open box returns.
- We are not responsible for any personal data or items left in returns.
Defective items may be exchanged within 14 days of purchase and must meet the requirements listed above. Defective items may be exchanged or refunded at our discretion. No restocking fees will be charged for defective items.
Most merchandise sold by Pro Photo Supply, Inc. comes with a limited warranty provided by the manufacturer. Computer equipment and software programs may also include a software license between the manufacturer and the customer. As between the Customer and Pro Photo Supply, Inc. all merchandise is sold AS IS, without warranty. Pro Photo Supply, Inc. makes no warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose. Please refer to the manufacturer’s warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship. A copy of the applicable warranty is available for inspection prior to the sale upon request.
Limitation of Warranty
Pro Photo Supply, Inc. shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the sale including but not limited to, any claim for incidental or consequential damages
These Terms and Conditions and the sales contract formed between the parties shall be construed and enforced in accordance with the laws of the State of Oregon (without giving effect to its rules of conflict of laws).